How Can We Help You?
Please Visit Our Help Pages Here Some Of The Most Commonly Asked Questions.
Visit Us
Frequently asked questions
Welcome to our Frequently Asked Questions (FAQs) section! We understand that you may have questions about our products, services, or policies, and we're here to provide you with all the information you need.
1. Can I cancel or modify my order after it has been placed?
Unfortunately, we are unable to cancel or modify orders once they have been placed. However, you may be able to return the item for a refund or exchange once it has been delivered.
2. Are your diamonds certified?
Most of our diamonds above 0.30 carat come with an international diamond grading report, mainly GIA, one of the most respectable diamond labs in the world.
3. Collapsible row3. Do you offer warranties or guarantees on your jewellery?
Confidence in every purchase with our Guarantee for Quality and Craftsmanship.Our 14kt diamond stud earring offers peace of mind with our reliable warranties and guarantees. Protect your investment with confidence and enjoy the timeless beauty and luxury of our high quality jewellery.
4. Can I resize my ring if the size is not right?
Yes. We offer a one-time free resizing service within 6 months of shipment or collection. Simply contact us to arrange for your free resize. Subsequent resizing will at £45-65 per ring, which also includes the checking, cleaning of diamonds and polishing of the ring.